Does this product have support?
Posted: Sat Oct 25, 2008 12:49 pm
Hello,
I don't know if Lars is still providing the support service. I have asked question for weeks (the first inquiry mail was sent on Oct 5) and I haven't got back any answer. That leaves me alone wasting days of my time solving problems that should be done by Axolot!
My question was about how to get the XLSReadWrite 4 working on BCB2007. I couldn't get answer, then I switched back to version 3 on BCB6. It seems ok. Today, I saw it said my version 3 is demo version and a lot of key functions don't work any more. I don't know why. I bought version 3, and I kept downloading the version 3 from the download website using the user name and access code for version 3. It is ridiculous that all of sudden, I was told I am using a demo version for my work that is due by next week!
Is a month for getting a question answered too short for you guys? I am wondering if you really support your products! It is not for fun that I am buying the product, I am using them for my projects! I don't know if it is the time I should look around for some alternatives. I heard TMS flex component could be an alternative! It is worth to look into for me now.
Gene.
I don't know if Lars is still providing the support service. I have asked question for weeks (the first inquiry mail was sent on Oct 5) and I haven't got back any answer. That leaves me alone wasting days of my time solving problems that should be done by Axolot!
My question was about how to get the XLSReadWrite 4 working on BCB2007. I couldn't get answer, then I switched back to version 3 on BCB6. It seems ok. Today, I saw it said my version 3 is demo version and a lot of key functions don't work any more. I don't know why. I bought version 3, and I kept downloading the version 3 from the download website using the user name and access code for version 3. It is ridiculous that all of sudden, I was told I am using a demo version for my work that is due by next week!
Is a month for getting a question answered too short for you guys? I am wondering if you really support your products! It is not for fun that I am buying the product, I am using them for my projects! I don't know if it is the time I should look around for some alternatives. I heard TMS flex component could be an alternative! It is worth to look into for me now.
Gene.